Settings

Configure platform defaults and system preferences

Platform Configuration

Default Language

Default language for new agents and users

English (US)

Default Timezone

Default timezone for scheduling and logs

Eastern Time (ET)

Default Agent

Fallback agent when no specific agent is assigned

Customer Support Bot

Enable Logging

Log all system events and user interactions

Enabled

Enable Analytics

Collect usage analytics and performance metrics

Enabled

Max Concurrent Sessions

Maximum number of simultaneous voice sessions

100